1. Damaged or Defective Products
If you receive a product that is damaged or defective, please contact us within 30 days of receiving your order. Provide a clear description and photographic evidence of the issue. We will investigate and, if the defect is confirmed, offer a replacement or a full refund.
2. Lost Orders
For packages lost in transit, contact us within 30 days from the estimated delivery date. We will arrange for a replacement order to be sent to you.
3. Returns
As our products are custom-made to order, we do not accept returns unless the product is defective or damaged. Please ensure that you review your order carefully before placing it.
4. Order Cancellations
Once an order is placed, it enters our production process promptly. Therefore, cancellations or changes to orders are not possible after confirmation.
5. Return Address
We do not provide a return address, as returns are not accepted unless due to defects or damage. If a return is necessary, we will provide instructions on how to proceed.
6. Contact Information
For any issues or inquiries regarding your order, please contact our customer service team at:
Email: customer-care@rachel-art.com
We are committed to resolving any issues promptly and ensuring your satisfaction with our products.
