Introduction
Rachel Holmes Art Ltd, trading as Rachel Holmes Art, is committed to ensuring that all products sold through our website comply with the EU’s General Product Safety Regulation (GPSR), effective from 13 December 2024.
Product Safety Assurance
We collaborate with Gelato.com, a reputable print-on-demand service, to produce and fulfil our art prints. Gelato partners with over 140 production facilities in 32 countries, ensuring efficient and timely delivery.
Gelato is dedicated to maintaining high-quality standards across its global network. They utilize professional-grade equipment and implement automated machine calibration to ensure optimal performance and consistent output. Additionally, Gelato conducts regular performance checks and adheres to the “Gelato Standard” to maintain product quality.
Compliance with GPSR
The GPSR mandates that all consumer products on the EU market are safe and establishes specific obligations for businesses to ensure this. It applies to non-food products and all sales channels, providing a safety net for products or risks not regulated in other EU legislation.
To comply with the GPSR, we ensure that:
– Product Information: All products are accompanied by clear and comprehensive information, including the manufacturer’s details, product identification, and any necessary warnings or safetyinstructions.
– Traceability: We maintain records of our supply chain to trace products effectively, facilitating swift action if safety concerns arise.
– Customer Communication: We provide channels for customers to report any product-related issues, ensuring prompt responses and resolutions.
Your Role as a Consumer
While we strive to ensure the safety and quality of our products, we encourage our customers to:
– Read Product Descriptions: Carefully review product details and specifications before making a purchase.
– Follow Usage Instructions: Adhere to any provided guidelines to ensure the product’s safe and intended use.
– Report Issues: Contact us immediately at customercare@rachel-art.com if you encounter any safety concerns or defects with our products.
Conclusion
By adhering to the EU’s General Product Safety Regulation and collaborating with trusted partners like Gelato.com, Rachel Holmes Art Ltd is dedicated to providing safe, high-quality products to our customers across the EU.
