Welcome to Rachel Holmes Art. By accessing or purchasing from this website, you agree to be bound by the following Terms and Conditions. Please read them carefully before placing your order.
If you have any questions, you can contact us at customer-care@rachel-art.com.
1. Introduction
This website is operated by Rachel Holmes Art Ltd, trading as Rachel Holmes Art. We offer original artwork and high-quality prints produced through Gelato.com. These Terms and Conditions govern the use of this website and your purchase of products. By using the site, you confirm that you agree to these terms.
2. Definitions
– “We,” “Us,” and “Our” refer to Rachel Holmes Art Ltd, trading as Rachel Holmes Art.
– “You” refers to the customer or user of the website.
– “Products” include all prints, artwork, and any other items available for sale on this website.
3. Ordering Process
– All orders are placed online through this website.
– Once your order is confirmed and payment is successfully processed, we will fulfil it via Gelato.com.
– You will receive a confirmation email with order details. If you do not receive confirmation within 24 hours, please contact customercare@rachel-art.com.
4. Pricing and Payment
– All prices are displayed in your local domestic currency.
– VAT Exemption: Rachel Holmes Art Ltd is not registered for VAT, and therefore, VAT will not be charged on your purchase.
– Prices exclude shipping fees, which will be calculated at checkout.
– Payment is accepted securely via Stripe, allowing you to pay using major credit or debit cards. All transactions are encrypted for your security.
5. Shipping and Delivery
– Production and Shipping: Our products are printed and shipped via Gelato.com, which partners with over 140 production facilities in 32 countries to ensure efficient and timely delivery.
– Delivery Times: Delivery times vary depending on your location, the product type, and the selected shipping method. Standard domestic deliveries typically take between 2-4 days. For time-sensitive orders, express shipping options are available.
– Shipping Costs: Shipping fees are displayed at checkout.
– Customs and Duties: For international orders, additional customs duties or fees may apply and are the responsibility of the customer.
– Order Tracking: Once your order is dispatched, you will receive tracking information to monitor your delivery status.
– Delays: While we strive for prompt delivery, unforeseen circumstances may cause delays. If your order does not arrive within the estimated timeframe, please contact customer-care@rachel-art.com for assistance.
6. Returns and Refunds
For information on returns, refunds, and exchanges, please refer to our Returns and Refunds Policy.
As our products are personalised and made to order, we currently do not support returns. However, if you or your end customer receive defective or damaged orders that were not caused by the content provided by you or your customer, we will cover the costs of a new order.
7. Customer Complaints and Damages
– Handling Complaints: Rachel Holmes Art Ltd is responsible for handling all customer complaints concerning damaged or defective products. If you encounter any issues, please contact us at customercare@rachel-art.com.
– Liaison with Gelato: We will act as the intermediary between you and Gelato.com to resolve any product quality concerns promptly.
8. Copyright and Intellectual Property
– All artwork and designs featured on this website are the intellectual property of Rachel Holmes Art Ltd and are protected under copyright law.
– Products purchased are for personal use only. They may not be copied, resold, or used for commercial purposes without our prior written consent.
9. Third-Party Services
– Our products are printed and shipped via Gelato.com. While we strive for quality and efficiency, we cannot guarantee their performance.
– If an issue arises with your order due to Gelato.com’s services, we will assist you in resolving it.
10. Limitation of Liability
– We are not responsible for delays, damage, or errors caused by third-party services.
– Our liability is limited to the cost of the product purchased. We are not liable for indirect or consequential losses.
11. Privacy Policy
Your personal information is collected and processed in accordance with our Privacy Policy. We use your information to fulfil your orders, improve your shopping experience, and communicate with you about updates or promotions.
12. Governing Law
These Terms and Conditions are governed by the laws of the United Kingdom. Any disputes will be resolved under UK jurisdiction.
13. Changes to Terms and Conditions
We reserve the right to update or modify these Terms and Conditions at any time. Changes will take effect immediately upon posting on this website. It is your responsibility to review them periodically.
14. Contact Information
For any inquiries regarding your order, these terms, or general questions, please contact us at:
Email: customer-care@rachel-art.com
