This privacy policy was last updated on December 29th, 2025.
At Rachel Holmes Art, accessible via https://www.rachel-art.com, your privacy is of utmost importance.
This Privacy Policy outlines how we collect, use, and protect your personal data when you visit our website, interact with us, or purchase our products or services.
If you have any questions or concerns about this policy, please contact us at customer-care@rachel-art.com.
1. Information We Collect
We may collect and process the following types of personal data:
– Contact Information: Name, email address, phone number, and postal address when you fill out forms, place an order, or subscribe to our newsletter.
– Payment Details: Billing and transaction details when purchasing items (processed securely by our third-party payment providers).
– Website Usage Data: Information about your device, browsing behavior, and interactions via cookies and analytics tools.
– Voluntary Information: Feedback, testimonials, or other communications you provide directly.
2. How We Use Your Information
We use your personal data to:
– Process and fulfill your orders, including payment and delivery.
– Respond to your inquiries and provide customer support.
– Send updates, newsletters, and marketing communications (with your consent).
– Improve our website, services, and user experience.
– Comply with legal obligations and protect against fraud or misuse.
3. Sharing Your Information
We do not sell or rent your personal data. However, we may share information with trusted third parties for the following purposes:
– Service Providers: Payment processors, delivery companies, and IT support providers.
– Analytics Providers: To understand website usage and improve performance (e.g., Google Analytics).
– Legal Requirements: When required by law or to enforce our rights.
All third parties are bound by contractual obligations to protect your data and only use it as necessary.
4. Cookies and Tracking Technologies
We use cookies to enhance your browsing experience. These include:
– Essential Cookies: Required for basic website functionality.
– Performance Cookies: To monitor and improve website performance.
– Marketing Cookies: To provide personalized content and advertisements.
You can manage your cookie preferences via our [Cookie Policy].
5. Data Retention
We retain personal data only as long as necessary to fulfill the purposes outlined in this policy or comply with legal obligations.
For example:
– Transaction data: Retained for tax purposes (minimum 6 years).
– Marketing data: Retained until you opt-out or withdraw consent.
6. Your Rights
You have the following rights regarding your personal data:
– Access: Request access to the personal data we hold about you.
– Correction: Correct any inaccuracies in your data.
– Deletion: Request deletion of your data, subject to legal requirements.
– Objection: Object to processing based on legitimate interests.
– Data Portability: Request a copy of your data in a portable format.
To exercise these rights, contact us at customer-care@rachel-art.com.
7. International Data Transfers
If you are located outside the UK or EU, your data may be transferred to servers located in other countries.
We ensure appropriate safeguards are in place to protect your data during such transfers.
8. Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse.
While we strive to ensure the security of your data, no system is entirely foolproof.
9. Changes to This Policy
We may update this policy from time to time. Any changes will be posted on this page, with a clear notice of significant updates.
Please review it periodically to stay informed.
10. Contact Us
If you have any questions about this policy or wish to exercise your rights, contact us at:
Rachel Holmes Art
Email: customer-care@rachel-art.com
