Terms & Conditions
1. Ordering
• All artworks are subject to availability. Once payment is received, your order is confirmed and production or dispatch will begin.
• Colours may vary slightly depending on screen settings; by purchasing, you acknowledge this.
• Commissioned works and custom orders require a deposit to secure your place in the schedule.
2. Pricing
• Prices are in GBP and may be subject to change without notice. However, prices are fixed once your order is confirmed.
• Rachel Holmes Art is not currently VAT-registered, so no VAT will be added to prices.
3. Commissions & Deposits
• A 50% non-refundable deposit is required to begin any commissioned piece. This covers materials, time, and scheduling.
• The remaining balance is due prior to dispatch or delivery.
• Once work has started on a commission, the deposit cannot be refunded under any circumstances.
4. Cancellations & Amendments
• You may request to cancel or amend your order within 48 hours of placing it (excluding commissions), provided the artwork hasn’t already been dispatched.
• Commissions cannot be cancelled once work has begun.
5. Delivery
• Original works are typically shipped within 5–10 working days. Giclée prints may take up to 2–3 weeks depending on framing and print availability.
• All artwork is securely packaged and insured in transit.
• Delivery times may vary based on location. International customers are responsible for any customs duties or taxes.
6. Returns & Refunds
• If you’re not fully satisfied with your purchase, you may return it within 14 days of receipt, provided it is in its original condition and packaging.
• Returns must be sent at your own cost unless the item arrives damaged or incorrect.
• Refunds will be issued once the item is received and inspected.
• Commissioned pieces, custom artwork, and deposits are non-refundable.
7. Damaged or Incorrect Items
• Any damaged or incorrect artwork must be reported within 7 days of receipt, with photographs.
• In such cases, a replacement, repair or full refund will be offered, and return shipping costs covered by Rachel Holmes Art.
